Delivery and Returns

Delivery And Returns Policy
UK & INTERNATIONAL RETURNS

If you are unhappy with your purchase, under Distant Selling Regulations you can return the items to us within 28 days of receipt of your goods for a full refund.

Items bought online are returned at your own expense, unless damaged, and should be unused, returned in their original packaging and in a fully resalable condition.

To authorise a return:
• Complete send us a email with “Return” in the subject to: info@dorisdai.com
• Include your order number & telephone number.
• In the message body include the reason code for your return:

CODE  DESCRIPTION
CL3 Product not as described
CL2  Bought the wrong size/type
TR04 Parcel damaged on arrival
WHMP  Incorrect item received

Our customer services team will send you a returns authorisation code and a return address. Include the code inside the package when it’s being returned.

Please note: Any goods received without authorisation will not qualify for a refund and be rejected on delivery to our returns centre.

Once your return has been received, your refund will be processed. Refunds can take up to 10 working days to be received following receipt of the goods into our warehouse.

We are unable to provide refunds for any items stated on the Returns Order Confirmation document found to be missing from the package on arrival at the returns centre.

Damaged Items
If the item is damaged, please send an email to info@doridai.com sending photographs clearly showing evidence of the damage. State your order number as a reference and include your telephone number.

UK DELIVERY
We are delighted to be able to offer our UK customers free delivery all products

Delivery
Our standard delivery time can take between 2-6 weeks.

Express service: 1- 3weeks, is £5 charge

Week turnaround, is £35 charge

All deliveries require a signature.

INTERNATIONAL DELIVERY
At present, we deliver to the all countries:

There is a standard fee of £4 for all international deliveries